Terms Of Service

Terms Of Service

Last updated: 23.09.2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OUR WEBSITE, USING OUR SERVICES, OR SIGNING A PROJECT PROPOSAL / CONTRACT, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING OUR SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“Client”, “you”), and DevelopMe Labs (“Company”, “we”, “us”, or “our”), concerning your access to and use of the developmelabs.com website as well as the design, hosting, email, and other digital services we provide (the “Services”).

1. Definitions

  • “Project Proposal / Contract” means a formal document, agreement, quote, or estimate provided by us to you, detailing the scope of work, fees, and timeline for a specific project or service. For the purposes of these Terms, “Project Proposal” and “Contract” shall be used interchangeably.
  • “Deliverables” means the final, completed work produced by us as specified in the Project Proposal, such as a completed website.
  • “Intellectual Property Rights” (IPR) means all patents, copyrights, trademarks, trade secrets, and other proprietary rights, whether registered or unregistered.

2. Services and Project Proposals

All Services are governed by these Terms. The specific details of any project will be outlined in a Project Proposal / Contract. Each Project Proposal / Contract, once agreed upon by you, is incorporated into these Terms. In the event of a conflict between these Terms and a Project Proposal / Contract, the terms of the Project Proposal / Contract shall prevail.

3. Account Registration and Security

  • Accurate Information: You are required to provide current and accurate identification, contact information, and other details as part of the registration process. Providing false information of any kind may result in the termination of your account/service.
  • Account Security: You are responsible for maintaining the confidentiality of your account password and other information. You are fully responsible for all activities that occur under your account/service. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
  • Account Restrictions: Clients may not open multiple accounts without our express permission. You may not transfer your account/service to another individual or entity, nor may you provide third-party access to your account.

4. Client Obligations

You agree to cooperate fully and provide, in a timely manner, all necessary materials and approvals for us to perform the Services. You are responsible for providing all content and necessary access, including but not limited to logos, text, images, videos, licenses for any premium themes or plugins you wish to use, and access to domain registrars, hosting panels, or other third-party accounts. While we may assist in creating or sourcing content or setting up access as an additional paid service, the ultimate responsibility for these materials and access rests with you. Any delay by you in fulfilling these obligations grants us the unilateral right to extend project deadlines.
We also reserve the right to extend project deadlines due to circumstances beyond our control, including but not limited to technical issues, illness, or other unforeseen events. We will communicate any such delays to you.

5. Fees and Payment

  • Fees and Currency: Fees for Services shall be as set out in the Project Proposal / Contract. While we primarily invoice in Sri Lankan Rupees (LKR), we may accept other currencies at our discretion, at the exchange rate and with any applicable transaction fees as determined by our payment processor.
  • Advance Payment: An advance payment, typically 50% of the total project fee, is required before any work will commence. The specific amount will be detailed in the Project Proposal / Contract.
  • Non-Refundable Payments: All payments made to DevelopMe Labs, including advance payments and renewal fees, are strictly non-refundable.
  • Price Changes: We reserve the right to change the prices of our Services at any time.
  • Service Suspension for Non-Payment: For recurring services such as hosting and business email, invoices are due on the date specified. We reserve the right to suspend any and all Services without notice if payment is not received within fourteen (14) days of the due date. A reconnection fee may apply. If payment remains outstanding for more than 30 days, we reserve the right to terminate the services entirely. Upon termination, all data associated with the Services may be permanently deleted and cannot be recovered.
  • Chargebacks and Disputes: If you initiate a chargeback or dispute a payment, all services associated with your account will be immediately suspended. We reserve the right to terminate all services and charge a service reinstatement fee at our discretion. You remain liable for all fees, costs, and expenses (including legal fees and payment processor charges) arising from any chargeback or dispute.

6. Revisions and Additional Work

An initial revision period of one (1) week following the presentation of the first draft is included in the project fee. Any requests for changes or updates beyond this period, or any work that falls outside the scope defined in the Project Proposal / Contract, will be considered an additional service and will be charged separately based on the complexity of the requirement.

7. Hosting and Maintenance Services

  • Acceptable Use Policy (AUP): You are strictly prohibited from using our hosting and other services for any illegal, malicious, or resource-intensive activities. This includes, but is not limited to, the transmission, storage, or presentation of any information, data, or material in violation of any applicable local, state, federal, national, or international law. Specifically, the use of our services for child exploitation, pornographic content, copyright infringement, phishing, or any form of fraud is forbidden. Furthermore, you may not transmit, store, or otherwise distribute any malicious software, including but not limited to, viruses, trojans, ransomware, or spyware. Any form of hacking or unauthorised access, including conducting denial-of-service (DDoS) attacks or operating command-and-control servers for botnets, is strictly prohibited. The sending of unsolicited bulk or commercial messages (spam), or the use of deceptive email headers is also a direct violation of this policy. You may not run scripts or processes that consume an excessive amount of server resources, such as cryptocurrency mining, or use the service primarily for file hosting, storage, or as a backup service for non-website content. Any other activity, whether lawful or unlawful, that causes harm to our network or reputation is also strictly prohibited. Violation of this AUP will result in the immediate suspension or termination of your account without notice and without refund. To report a violation of this policy, please email [email protected].
  • Resource Usage: Our hosting services are provided with dedicated resources and isolated environments, designed to ensure fair performance and security. However, if your usage patterns create instability, security risks, or exceed the limits of your allocated resources, we reserve the right to require you to upgrade to a higher plan or specialised infrastructure at an additional cost.
  • Service Uptime: We strive to provide excellent service availability and will use our best efforts to maintain high uptime for our hosting and email services. However, we do not offer a formal uptime guarantee. Service interruptions may occur for maintenance, security, or reasons beyond our control.
  • Backups: While our SiteCare Plan includes daily backups, and our hosting servers may create backups, you are ultimately responsible for maintaining your own independent backup copies of your website content. We are not liable for any loss of data.
  • SiteCare Plan: If you subscribe to our SiteCare Plan, we will perform routine updates to your WordPress core, plugins, and themes to help maintain security and stability. In the rare event an update causes a functional issue with your website (despite our careful compatibility checks), we will assess the problem. Remedial work requiring significant time or complexity to resolve may be classified as a separate, paid service, at our sole discretion.
    The SiteCare Plan does not include responsibility for security incidents or website hacks, or any work required due to your own actions, such as installing faulty plugins or making breaking changes to the website code. Any recovery or cleanup work will be a separate, paid service.

8. Intellectual Property Rights

  • Our IPR: We retain full ownership of all IPR related to our pre-existing materials, source code, development frameworks, and tools.
  • Client IPR: Upon our receipt of full and final payment, we grant you a worldwide, royalty-free, non-exclusive licence to use the final Deliverables for your business. You own the specific content you provide.
  • Portfolio and Credit: You grant us a perpetual, worldwide licence to display the Deliverables in our portfolio, on social media, and in any other marketing materials. You also agree that a credit, such as “Crafted by DevelopMe Labs,” with a link to our website will be placed in the footer of the delivered website.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS OR EMPLOYEES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from and against any loss, damage, liability, or claim, including reasonable legal fees, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of these Terms; (3) your violation of the rights of any third party, including IPR; or (4) the content, products, or services offered through your website. You are fully responsible for all activities conducted through your account and website.

12. Term and Termination

  • Right to Terminate: We reserve the right to suspend or terminate your account and Services at any time, for any reason, including a breach of these Terms, at our sole discretion and without notice.
  • Effect of Termination: Upon termination, your right to use the service will stop immediately and you may not have access to any data you have stored. All outstanding fees for work completed become immediately due. Upon termination, all related data, files, and backups are permanently and irretrievably destroyed.
  • Survival: The following sections shall survive any termination of this agreement: 8 (Intellectual Property Rights), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 13 (Governing Law), and any other provisions which by their nature should survive termination.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. The parties irrevocably agree that the courts of Sri Lanka shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms.

14. General Provisions

  • Entire Agreement: These Terms, together with any Project Proposal / Contract, constitute the entire agreement between you and DevelopMe Labs.
  • Force Majeure: We shall not be liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, war, or governmental action.
  • Changes to Terms: We reserve the right to modify these Terms at any time. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

15. Contact Us

For any questions regarding these Terms, please contact us:

Website: https://developmelabs.com/contact
Email: [email protected]
Phone: +94 705961615

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